Privacy Policy

This Privacy Policy explains how StratTrade Engine (“StratTrade”, “we”, “us”, or “our”) collects, uses, stores, protects, and processes information when you visit strattradeengine.com, purchase or use StratTrade Engine, create an account, activate a software license, contact support, or otherwise use our services.

By using StratTrade Engine or strattradeengine.com, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We collect only information reasonably necessary to operate, secure, license, sell, maintain, and support StratTrade Engine.

Account Information

We may collect:

• Name
• Email address
• Username
• Account identifier
• Account status
• Authentication-related information

Passwords are not intended to be stored in readable plain-text form where secure password hashing is supported by the applicable system.

Order and Subscription Information

When you purchase StratTrade Engine, we may process:

• Product purchased
• License plan
• Subscription type
• Order number
• Transaction status
• Payment status
• Amount
• Currency
• Renewal information
• Cancellation information
• Refund information
• Payment-provider transaction identifiers

License and Activation Information

To provide, validate, and protect our software licensing system, we may process:

• License identifier
• License status
• Activation records
• Activation date
• Validation date
• Software version
• Subscription expiration information
• Device or system information reasonably required for license validation
• Information reasonably required to detect unauthorized or abusive license use

Technical Information

We may collect technical information necessary for security, operation, troubleshooting, and service reliability, including:

• IP address
• Browser type
• Operating system information
• Application version
• Login timestamps
• Server logs
• Error logs
• Security-related events
• Device or system identifiers where reasonably required

Support Information

When you contact StratTrade Engine support, we may process:

• Support ticket content
• Communications with our support team
• Attachments you voluntarily provide
• Technical information relevant to the issue
• Ticket status and history

2. Trading and Exchange Information

StratTrade Engine is designed to help users build, backtest, automate, monitor, and execute user-configured trading strategies.

The software may connect to supported third-party cryptocurrency exchanges, including platforms such as Binance and KuCoin.

Depending on the features enabled by the user, the application may process exchange information necessary to:

• Retrieve balances
• Retrieve market information
• Monitor positions
• Submit orders
• Monitor order status
• Retrieve trading information
• Perform user-configured trading functionality

StratTrade Engine does not take custody of your trading funds. Your funds remain within third-party exchange accounts controlled by you.

3. API Credentials

Exchange API credentials may be required for features that communicate with supported exchanges.

API credentials are used only for functionality authorized and configured by the user.

You are responsible for configuring the permissions associated with your exchange API credentials and should grant only the permissions reasonably required for the features you intend to use.

Where supported by the exchange, withdrawal permissions should not be enabled unless independently required by you for another purpose.

If you believe an API credential has been exposed or compromised, you should immediately revoke it through the relevant exchange and create a new credential where necessary.

4. Strategy and Application Data

StratTrade Engine may process information related to application functionality, including:

• Trading strategies
• Indicators
• Trading symbols
• Entry conditions
• Exit conditions
• Stop-loss settings
• Take-profit settings
• TradingView signals
• Automation settings
• Exchange settings
• Application logs
• Trade records
• Notification settings
• Other strategy configuration

Information that remains exclusively on your local computer and is not transmitted to StratTrade Engine systems is not collected by us merely because it exists or is processed within the desktop application.

5. How We Use Information

We may use information for purposes including:

• Creating and managing customer accounts
• Processing purchases
• Managing subscriptions
• Issuing software licenses
• Validating software licenses
• Preventing unauthorized license use
• Providing software downloads
• Providing customer support
• Operating strattradeengine.com
• Operating licensing services
• Maintaining security
• Detecting fraud or abuse
• Investigating errors
• Troubleshooting technical issues
• Sending service notifications
• Processing cancellations or refunds
• Handling payment disputes
• Maintaining transaction records
• Meeting legal, accounting, regulatory, or tax obligations
• Improving the reliability and functionality of StratTrade Engine

6. Payments

Payments for StratTrade Engine may be processed by independent third-party payment service providers.

Available payment methods may vary depending on the customer’s country, currency, product, payment provider, or other factors.

Payment providers may process information necessary to complete transactions, including:

• Name
• Billing information
• Payment method
• Transaction amount
• Currency
• Transaction identifiers
• Fraud-prevention information
• Verification or compliance information required by the payment provider

When payment-card information is collected directly by an independent payment provider, StratTrade Engine does not necessarily receive or store the complete payment-card number or card security code.

Payment providers operate under their own privacy policies, security procedures, terms, and legal obligations.

7. Cryptocurrency Payments

StratTrade Engine may offer cryptocurrency payment methods through independent payment providers.

When cryptocurrency payments are used, information may be processed by:

• Cryptocurrency payment processors
• Cryptocurrency exchanges
• Wallet providers
• Blockchain networks
• Other services necessary to complete the transaction

Blockchain transactions may create publicly available records.

Public blockchain transactions generally cannot be changed, removed, or deleted by StratTrade Engine.

Users are responsible for selecting the correct cryptocurrency, blockchain network, destination, and amount when making cryptocurrency payments.

8. WooCommerce and Website Services

strattradeengine.com uses WooCommerce and related WordPress technologies to provide ecommerce functionality.

Information necessary for the following functions may be processed through website systems:

• Customer accounts
• Shopping carts
• Checkout
• Orders
• Subscriptions
• Payments
• Downloads
• Licenses
• Customer administration

9. Support Tickets

Customer support is primarily provided through the official StratTrade Engine support ticket system.

When you create a support ticket, we may retain:

• Your account information
• Ticket content
• Replies
• Attachments
• Technical information
• Ticket history

We may send an email notification when there is an update or reply to your support ticket.

The support conversation itself may remain available through your account on strattradeengine.com.

10. Email and Service Notifications

We may send transactional and operational communications related to:

• Purchases
• Account activity
• License status
• Subscription status
• Subscription renewals
• Security
• Support tickets
• Downloads
• Service changes
• Important technical information

These operational communications are separate from optional promotional or marketing communications.

11. Cookies

strattradeengine.com may use cookies and similar technologies necessary for website functionality, including:

• Login sessions
• Authentication
• Shopping carts
• Checkout
• Security
• Customer accounts
• Website preferences
• Session management

Additional analytics or non-essential cookies may be used where appropriate and subject to applicable consent requirements.

You may control cookies through your browser settings or through cookie controls made available on the website.

Disabling essential cookies may prevent parts of the website from operating correctly.

12. Sharing of Information

We do not sell personal information to advertisers.

We may share limited information with third-party service providers where reasonably necessary to operate StratTrade Engine.

These providers may include:

• Website hosting providers
• Server and infrastructure providers
• Payment processors
• Cryptocurrency payment processors
• Email delivery providers
• Security and fraud-prevention services
• Support technology providers
• Software service providers
• Professional advisers
• Legal advisers
• Accounting providers where applicable

We may also disclose information where required by applicable law, legal process, regulatory requirements, or a valid request from a competent authority.

13. Binance, KuCoin, TradingView and Other Third Parties

StratTrade Engine may integrate with third-party platforms and services such as Binance, KuCoin, TradingView, payment processors, and other providers.

These third parties operate independently and maintain their own terms, privacy policies, security practices, and data-processing procedures.

StratTrade Engine does not control the independent privacy practices of these third parties.

You should review the privacy policies and terms of any external service before connecting or using it with StratTrade Engine.

14. International Users and Data Transfers

StratTrade Engine may serve customers in multiple countries.

Some service providers supporting StratTrade Engine may operate or process information outside the user’s country or outside the Kingdom of Saudi Arabia.

Where applicable, we seek to process and transfer personal information in accordance with applicable data-protection requirements and any required safeguards.

15. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.

Different categories of information may require different retention periods.

Information may be retained where necessary for:

• Customer account administration
• License administration
• Subscription administration
• Payment records
• Accounting obligations
• Tax obligations
• Security
• Fraud prevention
• Payment disputes
• Chargebacks
• Customer support
• Legal requirements
• Regulatory requirements

When information is no longer reasonably required, it may be deleted, anonymized, destroyed, or otherwise securely disposed of where appropriate.

16. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction

However, no computer system, internet transmission method, website, server, or software application can be guaranteed to be completely secure.

Users are also responsible for protecting:

• Their StratTrade Engine account password
• Their computer
• Their operating system
• Their email account
• Their exchange accounts
• Their API credentials
• Their payment accounts
• Other credentials under their control

17. Your Privacy Rights

Depending on your location and applicable law, you may have rights concerning your personal information.

These rights may include the right to:

• Obtain information about how your personal data is processed
• Request access to your personal information
• Request correction of inaccurate information
• Request completion of incomplete information
• Request deletion or destruction where legally available
• Withdraw consent where processing is based on consent
• Exercise other rights available under applicable data-protection law

Certain information may need to be retained even after a deletion request where retention is required or permitted for legal, accounting, tax, fraud-prevention, security, payment-dispute, chargeback, contractual, or regulatory purposes.

18. Privacy Requests

To request access, correction, deletion, or other privacy-related assistance, please submit a request through the official StratTrade Engine support ticket system available on strattradeengine.com.

Please identify the request as:

Privacy / Personal Data Request

We may need to verify your identity before processing certain requests.

19. Children’s Privacy

StratTrade Engine is not intended for children.

The software is intended for users who have the legal capacity to purchase and use the software and, where applicable, access cryptocurrency exchanges or trading services according to the laws and terms that apply to them.

We do not knowingly design StratTrade Engine for children.

20. Third-Party Links

strattradeengine.com and StratTrade Engine may contain links to third-party websites or services.

Those third-party websites and services operate independently, and their privacy practices are governed by their own policies.

This Privacy Policy does not govern independent third-party services.

21. Legal and Security Disclosures

We may retain or disclose information where reasonably necessary to:

• Comply with applicable law
• Respond to valid legal proceedings
• Respond to competent authorities
• Investigate fraud
• Investigate security incidents
• Protect StratTrade Engine systems
• Protect users
• Enforce our agreements
• Defend legal rights

22. Business Transfers

If StratTrade Engine or the business operating it is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, information may be transferred where legally permitted as part of that transaction.

Any such processing remains subject to applicable data-protection requirements.

23. Changes to This Privacy Policy

We may update this Privacy Policy when:

• StratTrade Engine changes
• New features are introduced
• Payment methods change
• Third-party services change
• Technology changes
• Legal requirements change
• Our data-processing practices change

The latest version of this Privacy Policy will be published on strattradeengine.com.

The “Last Updated” date displayed at the top identifies the latest revision.

24. Applicable Privacy Requirements

Where applicable, personal data relating to users in the Kingdom of Saudi Arabia will be handled in accordance with applicable Saudi data-protection requirements.

Users located in other jurisdictions may have additional mandatory privacy rights under laws applicable to them.

25. Contact

For privacy questions, account matters, or requests concerning personal information, please use the official StratTrade Engine Support Ticket System.